Our Jewellery Return Policy

At [Your Company Name], we understand that sometimes a purchase isn't quite right. We want you to be completely satisfied with your exquisite jewellery. Therefore, we offer a straightforward and customer-friendly return policy to ensure your peace of mind when shopping with us.

Returns and Exchanges

You may return unworn, undamaged jewellery purchased from [Your Company Name] within [Number] days of the original delivery date for a full refund or exchange, subject to the conditions outlined below. The original packaging and any accompanying certificates or appraisal documents must be included with the return. Returns received after [Number] days may be subject to a restocking fee or denial, depending on the circumstances.

Conditions for Returns and Exchanges:

• Jewellery Condition: The jewellery must be in its original, unworn, undamaged condition with all original tags attached. Any signs of wear, alteration, or damage will void the return. This includes scratches, dents, resizing, or any other modifications.
• Original Packaging: All original packaging, including jewellery boxes, pouches, certificates of authenticity (if applicable), and any other accompanying materials, must be returned in good condition. Missing packaging may result in a deduction from your refund.
• Proof of Purchase: A valid proof of purchase, such as your order confirmation email or original receipt, is required for all returns and exchanges.
• Custom and Personalized Items: Please note that custom-made or personalized jewellery, including engraved items, resized rings, and pieces made to your specific design, are not eligible for return or exchange unless there is a manufacturing defect. These items are created specifically for you and cannot be resold.
• Earrings: For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty or damaged upon arrival.
• Damaged or Defective Items: If your jewellery arrives damaged or has a manufacturing defect, please contact us immediately (within 48 hours of delivery) with photos and a description of the issue. We will provide instructions on how to return the item for a full refund or replacement.

How to Initiate a Return:

1. Contact Us: Email our customer service team at [Your Email Address] or call us at [Your Phone Number] to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions on how to package and ship your return. Returns sent without an RA number may not be processed.
3. Secure Packaging: Carefully package the jewellery in its original packaging to prevent damage during transit. We recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged in transit.
4. Shipping Costs: Unless the return is due to a defect or error on our part, the customer is responsible for all return shipping costs.
5. Return Address: Ship the package to the address provided in the Return Authorization instructions.

Refund Processing:

Once we receive your returned item and verify that it meets the conditions outlined above, we will process your refund within [Number] business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for it to appear on your statement.

Exchanges:

If you would like to exchange your jewellery for a different item, please follow the return process outlined above. Once we receive your returned item and process the refund, you can then place a new order for the desired item.

Restocking Fee:

In certain situations, such as returns received after the [Number]-day return window or returns with missing packaging, a restocking fee of [Percentage]% may be applied. This fee covers the cost of inspecting and repackaging the returned item.

Important Notes:

• This return policy applies only to purchases made directly from [Your Company Name] through our website or physical store.
• We reserve the right to refuse any return that does not meet the conditions outlined in this policy.
• This policy is subject to change without notice. Please refer to the most current version of the return policy on our website.

We are committed to providing you with a positive shopping experience. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.